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  • FAQ

Products

Rule of thumb for Franklin, Bedford & Willow models: If you’re shorter than 5’6”, you’ll want a Small/Medium. If you’re 5’6” or taller, you’ll want a Large.

Rule of thumb for Driggs, Calyer, Roebling, Lorimer & Wythe models: If you’re shorter than 6’, you’ll want a Small/Medium. If you’re 6’ or taller, you’ll want a Large.

It absolutely does. Our frames are warrantied against manufacturing defects for the life of the original owner, while parts and hardware are guaranteed for one year after purchase. This warranty is non-transferrable and covers only manufacturing defects, not user-incurred damage, unforeseen accidents, and/or everyday wear and tear.

We would never ask our customers to assemble a bike by themselves - that’s why we devised our Buy & Ride program. Instead of arriving in pieces on your doorstep, your bike is shipped to a local shop where professionals properly assemble it, and make sure everything is perfectly adjusted for you, long before you hit the pavement.

You can still purchase our fabulous bikes! No matter where you are, we will contact a cycling local shop on your behalf and arrange to have your bike built at no extra charge to you!

Purchasing

We accept Visa, MasterCard, American Express, Discover, Amazon Pay, PayPal, and Brooklyn Bicycle Co. Gift Cards.

We are unable to accept cash, checks, money orders, or credit cards issued by foreign (non-US and Canadian) banks. If you have questions about a method of payment not listed here, please contact us.

Though we do our best to keep sufficient stock on our bicycles and accessories, we do occasionally sell out of items. If we are out of stock on an item that you've ordered, you will be notified via email the anticipated date the item should be back in stock and given the option of selecting an alternative.

Continental US Orders - Sales tax is calculated for each purchase based on the state to which the order is shipped. We currently collect state and local sales tax on orders which are only shipped to an address in the state of New York. Orders placed in New York, but shipped out-of-state, are not subject to sales tax.

Canadian Orders - GST & HST will be added to all order shipping to Canada.

Sales tax is subject to change at any time.